R
rrickerson
Guest
I had a very disappointing experience with Natural Gear this week and felt I needed to share it with my fellow hunters.
If you order directly from Natural Gear, make sure you’re positive it’s what you want or you’ll end up regretting the purchase.
I thought their product looked promising and wanted to see it in person. After looking over their website I placed an order. I purposely ordered two different sizes of the same glove to get the best fit. I checked out their return policy prior to ordering since I knew I’d be sending one pair back.
When I received the order, the product didn't meet my expectations so I chose to return the entire order. In the box however was a return policy that was different from their on-line policy. It stated that there would be a 15% restocking fee on all items returned whether used or not.
I called them for my RMA # and expressed to one of their managers that not listing the restocking fee on their website was deceptive. His response was “How is it deceptive?†and then told me “You can either pay the restocking fee or keep it; I don’t care.â€
I guess I’ve gotten used to reputable companies like Cabelas and BassPro who go out of their way to make their customers happy.
If you order directly from Natural Gear, make sure you’re positive it’s what you want or you’ll end up regretting the purchase.
I thought their product looked promising and wanted to see it in person. After looking over their website I placed an order. I purposely ordered two different sizes of the same glove to get the best fit. I checked out their return policy prior to ordering since I knew I’d be sending one pair back.
When I received the order, the product didn't meet my expectations so I chose to return the entire order. In the box however was a return policy that was different from their on-line policy. It stated that there would be a 15% restocking fee on all items returned whether used or not.
I called them for my RMA # and expressed to one of their managers that not listing the restocking fee on their website was deceptive. His response was “How is it deceptive?†and then told me “You can either pay the restocking fee or keep it; I don’t care.â€
I guess I’ve gotten used to reputable companies like Cabelas and BassPro who go out of their way to make their customers happy.